I have to say, I’m a huge fan of Al Franken. He’s the kind of no-BS senator we’ve needed for a while. Personally I’m hoping there are more like him that will step up to take on the corruption in D.C. While catching up on my RSS feeds today, I stumbled upon this gem, where Al Franken grills Brian Roberts (CEO, Comcast).
Really, Mr. Roberts? You actually believe that Comcast is #1 in their industry? Perhaps in size, but certainly not in customer satisfaction, where Comcast’s reputation for poor customer service (Wikipedia) speaks for itself. Even the comments on the above YouTube video reflect the utter disgust people have with Comcast, with an employee chiming in:
As a Comcast employee, I totally agree with Senator Franken on this issue. He is one hundred percent right about the double dealings of Brian (anti union) Roberts and his cronies.
Sorry Mr. Roberts, but you’ll need to do more than just re-branding your services to convince us that you’ll act in consumers’ best interests if the NBC acquisition/merger is approved. In fact, let’s pose these two survey questions to your customers:
- If a competing provider were to offer equivalent service to your Comcast services, would you be interested in switching?
- Would you still be interested in switching your services if the competing service provider had higher prices for the services you use?
Personally, I would say yes to both, and I think Comcast’s executives might be surprised at just how many people feel the same way. Comcast feels like they don’t have to fear the FCC because the FCC has no real teeth. They are forgetting one very important factor though: It was the FCC that granted the market-monopolies that Comcast has exploited to build its network to gigantic proportions, and the FCC can take those away just as easily. If you prod the old bear, you’ll see just what he can do to you. And the FCC knows this too. They’re already considering forcing the telecoms to share their lines outright (Ars Technica), so it’s just a matter of time before they aim this sort of thing directly at Comcast. Count your days, Mr. Roberts. They are numbered.